FAQ’S

Question: Which areas do you serve?

Answer: I cover the following Sheffield areas:

Question: How do I book your dog walking or pet sitting services?

Answer: You can easily book my services through my website, by giving me a call, sending me an email. I recommend scheduling in advance to secure your preferred times, especially during busy weekends or holidays. Once booked, I’ll confirm the details and coordinate a convenient time for your pet’s care.

Question: What services do you offer in your dog walking and pet sitting business?

Answer: I offer a variety of services including daily dog walks, and pet sitting in your home for dogs and cats. Our goal is to tailor our services to meet your pet’s unique needs, ensuring they stay happy, healthy, and cared for while you’re away or busy.

Question: Are you insured?

Answer: Yes, I’m fully insured and police CRB checked. Your pet’s safety and well-being are my top priorities, and our insurance coverage gives you peace of mind knowing your pet and property are protected while in our care.

Question: How do you ensure the safety and well-being of my pet?

Answer: I follow all safety protocols, including knowing your pet’s health history, respecting their comfort levels, and ensuring walks are conducted in safe, pet-friendly areas. I also stay vigilant on walks and during visits and maintain open communication with pet owners to keep you updated on how your pet is doing.

Question: Do you have reviews for the services you provide ?

Answer: Yes, I have twenty three 5 star reviews which you can see here https://k9time.co.uk/reviews/

Question: What should I do to prepare my pet for your visits?

Answer: Please ensure your pet is up-to-date on vaccinations, provide any necessary medications, and leave clear instructions about feeding, walking preferences, and behaviour cues. It’s also helpful to have your contact information and emergency contacts readily available.

Question: What if my pet has special needs or medical conditions?

Answer: I am experienced with pets that have special needs or medical conditions. Please inform me in advance about any specific requirements, medications, or restrictions so I can provide the best, most attentive care possible.

Question: How can I be sure that you have arrived on time to walk or sit with my pet?

Answer: Thanks to the Mobile App I provide free of charge you will receive an automatic notification on your mobile phone and at the end of my visit you’ll receive a report with pictures, videos and in the case of walks a map showing you where I’ve taken your dog for a walk.

Question: What are your rates for dog walking and pet sitting?

Answer: Our rates vary depending on the type of service, duration, and frequency. We offer competitive pricing and discounts for regular or multiple services. You can see details of all the services I offer and my prices here https://k9time.co.uk/

Question: How do I pay for your services?

Answer: You can pay by bank transfer or using your debit or credit card. Invoices are payable on the date your booking is confirmed which is also the invoice date. If you know exactly when you will require services each week i.e. dates, times and duration a schedule will be created and in this case you’ll receive an invoice on Thursday each week for the following week. This guarantees my availability for the services you want when you want them.

Question: How do you handle emergencies or unexpected situations?

Answer: Safety is our priority. In case of emergencies, we follow a predetermined plan, contact you immediately, and, if necessary, reach out to your veterinarian or emergency services. We also keep your emergency contacts updated to ensure quick response and care.

Question: How can I get started with your services?

Answer: Simply contact us through our website or give us a call 0n 07543 807658 to discuss your pet’s needs. I’ll set up a meet-and-greet to get to know your pet and go over everything to ensure a smooth and personalised experience. I look forward to caring for your furry friend!

Question: How many dogs do you walk at a time?

Answer: Usually one dog at a time unless a client has two or three dogs and wants me to walk them together. N.B. I never walk dogs from different owners together.

Question: When are your services available?

Answer: My normal hours are Mon – Friday 8.00am – 5pm. However I will always endeavour to provide my services outside of these days and times if a client needs me to do so.